Information for Staff

• ECU IT Services Website
  Edith Cowan's IT Services has an extensive website covering all aspects of IT. All staff should take the time to review the IT Services website and become familiar with the information they provide, as many of the services they rely on, such as email and internet access are provided by ECU's IT Services departments, not by the school.
• SCA Computer Facilities Information Pack
  This Information Pack is updated every year with the most current information relevant to students and staff, and covers areas such as Technical Support, User Accounts, Access Cards, and Printing.

• SCA Media Support Desk & Operating Hours
  The school operates a Media Support Desk during normal business hours and in most cases this is your first point of call for accessing help relating to the use of the schools facilities.
• SCA Technical Support Services Staff
  Find out about the Technical Support Services staff, their roles and responsibilities.

All staff have access to any of the School of Communications and Arts Apple Macintosh Computer Labs located on the Mount Lawley campus. Staff wanting after hours access will need to obtain an ECU Access Card.

What is my username and password?

Before you can access any of the university's computer systems you will need to activate your staff computing accounts. Once you have completed that process you will be granted with an ADS username and password. This username/password combination is used for most computing services at ECU, including staff email, vpn, eLabs, and the school's computing facilities.

How do I access the labs after hours?

All computer labs are available 24/7 with an ECU Access Card. The closest 24hr security door for Building 3 is located opposite the WAAPA Ampitheatre, and around the corner from the Aroma cafe. Staff may also use the lift or stairwell located near the entrance to the Mount Lawley (ML) eLab. When accessing the labs after hours Security Officer patrols will want to see your access card and staff ID card.

How do I get help?

Technical Support is available during the normal university business hours of 8:30 - 4:30pm weekdays. In peak demand periods the SCA Media Support Desk is open until 9pm weekdays.

How do I use the "LabMaterials" or "LabSubmission" shares?

The "LabMaterials" and "LabSubmission" shares are network sharepoints that are automatically mounted on every student computer in the school network.

• Staff wanting to use this facility can request access.
• You can also view the guide, or download, on how to connect and use the two shares.

How do I connect to my "lab account" from my office?

You can view the guide for connecting to your "lab account" from your office macintosh.

• SCA Sessional Room
  The school maintains a sessional room located in Building 3 for all staff. The sessional room operates the same software suite found in the main computer teaching labs. The room has 24/7 access via a PIN code door, which is available from the admin support staff. Login accounts are the same as the main teaching labs, and printing is available in the room. Any faults or requests should be reported to the SCA Media Support Desk.

• Broadband
  ECU has partnered with Amnet to offer the ECU Studylink ADSL service.
• Virtual Private Network
  Instructions are available online for configuring your computer for connecting to the network from home.

• ECU IT Services - Software Licensing
  Edith Cowan's IT Services department provides extensive information on what software is available to an ECU staff member under its various licensing agreements with software vendors. For home use this can include Endnote, some Adobe Products, Microsoft Office, SPSS, Nudist and Symantec Antivirus.

• SCA Streaming Server
  Instructions on how to make use of the SCA Streaming Service to host properly encoded audio and video content for streaming delivery. These instructions will guide you through the process of requesting an account and linking to your content on the server.
• SCA Student Projects Server
  The SCA Student Projects server is a service available to all SCA units that require web server space for students in the unit. You can view the current help documentation for the SCA student projects server or you can requesting an account for current semester.
• EA Sanbox Server
  The Faculty of Education and Arts offers an sandbox servers to staff within the Faculty who require online file space for either individual or project needs. This service is configured to allow HTML, PHP & MySQL development with FTP access. EA Sandbox accounts are generated upon request and are available to all SCA staff. If you would like an account please head over the EA Sandbox site and request an account.